r Frequently Asked Questions - OgaCRM
Frequently Asked Questions

Firstly, CRM stands for Customer Relationship Management. Customer Relationship Management is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

One important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.

OgaCRM is a Customer Relationship Management Solution specifically for real estate agents and companies. OgaCRM is advert-sponsored, and so its features are free to use. Users can:

  • - List/manage properties and clients.
  • - Promote their properties on our real estate marketplace.
  • - Get a full-featured real estate business website powered by OgaCRM.
  • - Create/send/manage invoices.
  • - Earn money from adverts displayed to their website visitors.
  • - Promote their properties across social media platforms.
  • - Generate/manage targeted leads for marketing.
  • - Etc.

Yes. Every registered user gets a full-featured business website. All you have to do is signup and your website is all set. Websites powered by OgaCRM are Search Engine Optimized, so users will be getting a lot of organic traffic from search engine results to their websites thereby increasing the rate of closed deals and advert commissions with little or no effort. Having a fully functional business website has never been this easy. Websites powered by OgaCRM include all the following features and more:

  • - Auto Logo
  • - Display "Properties Near You"
  • - Property Listing
  • - Property Search
  • - Quick Search
  • - Social Media Sharing Tool
  • - Pre-filled Property Requester
  • - Blog
  • - Auto/Manual Currency Conversion
  • - Contact Forms
  • - Etc

To prevent spamming, only contact phone numbers are displayed on users websites. Your email address is not displayed. However, there are pre-filled enquiry forms that can be used to reach website owners via email.

When you signup for an account, a unique ID is generated for the new account. This unique ID is your vendor ID and is also your default username. The vendor ID is automatically assigned by the system and looks something like "ref-1234".

Your domain name/website address is a combination of your username and your preferred extension (available extensions are ".oga.ng, .oga.one, .ref.city" and ".ref.ng"). So if your username is "ref-1234" and your preferred domain name extension is ".oga.one", your website address will be "ref-1234.oga.one".

Change your username to something more memorable like "MyBusinessName" (use your actual business name or preferred username), so your website address becomes "mybusinessname.oga.one" or "mybusinessname.oga.ng", depending on your preferred domain name extension.

When entering your username, put the words together so it looks like one word. Also, notice the capitalisation in the example "MyBusinessName". For best result, use capital letters for the first letter of each sub-word like this: MyBusinessName. Use of space character is not allowed in usernames.

To change your username, make sure you are signed in to your account at https://ogacrm.ref.city, then from the "Settings" menu at the top of your screen, go to "Personal Details", then click the "Edit" button at the bottom of the page. Locate the username field and update it with your preferred username. If you haven't already entered your street address, you must do so before you click the "Save" button and voila, you have successfully updated your username.

Note that your domain name/website address is a combination of your username and your preferred extension (available extensions are ".oga.ng", ".oga.one", ".ref.city" and ".ref.ng"). So changes to your username will also affect your website address.

When entering your username, put the words together so it looks like one word. Also, notice the capitalisation in the example "MyBusinessName". For best result, use capital letters for the first letter of each sub-word like this: MyBusinessName. Use of space character is not allowed in usernames.

To see your website address, go to your "Dashboard" and scroll down to your "Profile Summary". Click the link or type it into a browser and hit the "Enter" key to see your website content.

To create an account, visit ogacrm.ref.city, scroll down to the "Sign in/Register" section, click the "Register" tab, fill the registration form (some fields are pre-filled), then save the form.

Once completed, an email verification code will be sent to your registered email address. You can either enter the code into the provided field or click the link in the email to verify your email address.

An account will be automatically created for you at Blogulr.com. If the provided email address is associated with Blogulr account, that account will be associated with your new OgaCRM account.

Blogulr (pronounced: blogular) is a platform for bloggers to create blog posts and socialise. Blogulr has been integrated into OgaCRM and all your blog posts are saved to and displayed from your Blogulr account.

Using the email address and password you provided when creating your OgaCRM account, you can sign in to your Blogulr account at Blogulr.com to:

  • - Update your Blogulr profile
  • - Create blog posts
  • - Share blog posts to social media accounts
  • - Send/receive messages
  • - Etc

With the social media features, Blogulr makes it easy to promote your blog posts and your entire internet presence and grow your audience.

Yes, you can now create and email invoices to your clients. To do this, simply sign-in to your account at https://ogacrm.ref.city then navigate to "Clients" via the menu, find the client and click the associated "Create Invoice" button. From the property list, click on requested properties to add them to the invoice.

As the invoice is populated, its Totals are automatically calculated. Add-on features are also available. Eg. Legal Fees, Agent Commission, Bank Account, etc.

If you have already created the invoice you want to send, then navigate to "Invoices" via the menu, find and open the invoice you want to send and click "Send to client".

Note: Your clients must verified their email address via a verification message sent to their provided email address before they can be contacted through your OgaCRM account.